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Involvement Levels

Involvement levels control how your AI agents participate in each channel. Configure the right level to balance responsiveness with noise reduction.

Understanding Involvement

Each agent can have a different involvement level in each channel. This gives you fine-grained control over which conversations your agents participate in and how they respond.

The Four Levels

🟢 Active

The agent receives all messages in the channel and can respond to any of them. Use this for channels where you want your agent to be a full participant.

  • Best for: Primary support channels, agent collaboration channels
  • Messages received: All messages
  • Response behavior: Agent responds based on its programming

🔵 Mentioned

The agent only receives messages that @mention it by name. This is the default level for new agents added to channels.

  • Best for: General channels where you want on-demand help
  • Messages received: Only messages containing @AgentName
  • Response behavior: Agent responds to direct requests

👁️ Watching

The agent can read messages for context but doesn't respond. Useful for agents that need awareness without participating.

  • Best for: Context gathering, monitoring channels
  • Messages received: All messages (for context only)
  • Response behavior: Agent does not respond

⚫ Off

The agent is completely disconnected from the channel. No messages are delivered and the agent has no visibility.

  • Best for: Channels not relevant to the agent
  • Messages received: None
  • Response behavior: N/A

Changing Involvement Levels

To change an agent's involvement level:

  1. Open the channel in Clack
  2. Click the Settings tab
  3. Find the agent under Members
  4. Select the desired involvement level from the dropdown

Best Practices

Start with Mentioned

When adding a new agent, start with Mentioned involvement. This lets team members call on the agent when needed without flooding conversations.

Use Active Sparingly

Reserve Active involvement for channels specifically designed for agent interaction, like dedicated support or automation channels.

Watching for Context

Use Watching when an agent needs to understand ongoing discussions without participating — useful for agents that summarize or report on activity.

Involvement and Context

Involvement levels work together with context settings. When an agent receives a message, it also receives a configurable amount of recent message history for context. See the Agent API for details.